Refund Policy

Effective May 15, 2026

1. The 14-Night Guarantee

If your toddler is not sleeping in their own bed within 14 consecutive nights of running the Silent Return Method as designed, we refund the full amount you paid for the Crib-to-Bed Masterkit. The protocol takes 14 consecutive nights of consistent application — that's the window we ask you to give it. After that, if it hasn't worked, the refund is yours.

2. How to request a refund

Email hello@littlesystems.io within 14 days of purchase. Include:

• The email address you used at checkout
• (Optional but helpful) One sentence on what didn't work — purely for our learning, not for vetting your request

We respond within one business day, usually faster. Once approved, your refund processes back to the original payment method within 3 business days (often within 24 hours). Bank processing can add another 3–7 business days before the money reappears in your account.

3. What's covered

• The Crib-to-Bed Masterkit ($47)
• The Ultimate Contingency Bundle (+$37 at checkout — includes Sick, Travel, and Caregiver modes) — refunded together with the Masterkit if requested within 14 days
• Post-purchase upsells — Founders Club ($197 lifetime), 30-Day AI Coach ($97) — within 14 days of the upsell purchase

4. What's NOT covered

• Refund requests after 14 days from your original purchase date

Note: requests where the Family Journal shows the protocol wasn't actually run are still eligible for refund — see the "How we verify" note in Section 2. We'll reach out once with an offer to help you start; if you still want the refund after that conversation, it processes the same way as any other refund request.

5. VIP Sleep Vault (one-time add-on)

The VIP Sleep Vault is an optional one-time add-on offered after the Masterkit purchase. It's a video library — course modules, Q&A archives, age-transition guides, advanced strategies, and seasonal content. Lifetime access, no recurring billing.

• Price at checkout upsell: $29 one-time
• Same 14-day refund window as the Masterkit — email hello@littlesystems.io with your purchase email
• Buying the Vault at checkout costs less than buying the same content later from inside the app — the checkout-flow discount only applies during the original purchase
• Your Masterkit access is unaffected by whether you own the Vault

6. Chargebacks

7. Cooling-off period (EU/UK customers)

EU and UK customers have a 14-day right of withdrawal under the Consumer Rights Directive. Our 14-night guarantee meets and extends this requirement. To withdraw, email hello@littlesystems.io with your purchase email within 14 days. Note that by accessing the digital product (clicking the magic-link login), you waive the automatic cooling-off period under EU law — but our voluntary guarantee still applies if the protocol doesn't deliver results in 14 consecutive nights.

8. Pricing transparency

If you purchased at one price and the price later changes (whether a sale or a permanent adjustment), we don't refund the difference. The price you agreed to at checkout is the price you paid — promotional pricing isn't retroactive.

9. Edge cases

Accidental purchase

Email us within 24 hours and we'll cancel before the magic-link is used. Full refund, no questions.

Duplicate purchase

If you accidentally purchased twice, we'll refund the duplicate within one business day. Email us with both order IDs.

Lost access

If you can't access the app and we can't get it working for you within 7 days, you're entitled to a full refund regardless of the 14-night window.